OpenSheets Privacy Policy

Last updated: June 10, 2023

  1. About this Notice
    1. This Privacy Notice ("Notice") explains how we (as defined below) collect, share and use any information that, alone or in combination with other information, relates to you ("Personal Data") when you ("you" and "your") use our websites and (the "Website") and mobile app (the "App"). Our Website and App make available various services, including music-related tools and content (the “Service").
    2. This Notice also sets out the rights that you have in relation to the Personal Data that we process about you and how you can exercise them.
    3. MuseScore treats compliance with its privacy obligations seriously. This is why we have developed this Notice, which describes the standards that MuseScore applies to protect Personal Data.
    4. For the purposes of this Notice, MuseScore Ltd with registered office at Spyrou Kyprianou, 84, 4004, Limassol, Cyprus ("MuseScore", "us", "we", or "our") acts as the data controller for the Personal Data that is collected via the Website and the App and through the Service. As a data controller, MuseScore is responsible for ensuring that the processing of Personal Data complies with applicable data protection law, and specifically with the General Data Protection Regulation.
    5. Please take the time to read this Notice carefully. If you have any questions or comments, please contact us via


  1. What Personal Data does MuseScore collect and why?
    1. The types of Personal Data that we may collect about you, and the reasons why we process it, are as follows: 


Why we collect it


Personal Data we collect

Legal grounds for processing

-Administering our Website and App

-Ensuring the functioning of our Website and App, including chat rooms and message board and other community features, and for maintenance purpose

- IP address 

-Device ID (Client ID for web), device type, screen resolution

-Browsing data (what actions user did on the site)-Country

-User name-User-agent 


-Payment info (such as payment ID)

-Name/Last name, gender (if user decided to add it) 

- Legitimate interest of MuseScore to offer and ensure the proper functioning of the Website and the App


-Website/App analytics

-Improving our Website and App

-Device ID (Client ID)

-Browsing data (clicks, page views)

-User name

-Push notification token

Please see our Cookie Notice

-Responding to your queries when you contact us through our Website or App


-Email address


- Device model, OS version, all version for the App

- Depending on the nature of your query, we will rely either on the necessity to take steps prior to entering into a contract with a potential customer or our legitimate interest to respond to customer queries

-Completing your online registration on the Website or the App


-User name



-Links to social media accounts (if any)


-Time zone

-Contact details

-Sign in or log in data if you use your social media accounts

-Profile and account information (such as your viewing and listening habits and preferences, the instructions you play and your level)

This includes optional information.

- Contractual necessity


-Fulfilling your order and processing your payment or donation


-Subscription plan

-Payment system

-Payment system ID

- Contractual necessity


-Providing you with support through our customer support team


-User name

-Usage data

-Communication with customer support team by email and other data stored by our customer support provider

- Contractual necessity


-Updating you about our products or services



-Contact details (email)

-Marketing preferences: information about unsubscribing (if you unsubscribe from our mailing list) 

- Consent for online marketing

-Contacting you through newsletters or with offers of new products or services that we believe may be of interest to you (online marketing)


-Contact details 

-Marketing preferences information about unsubscribing (if you unsubscribe from our mailing list)

- Consent for online marketing

Optimizing and analyzing the effectiveness of MuseScore's advertising campaigns (applicable to the ads of MuseScore mobile app only)

- IDFA (iOS device Advertising ID)

- GAID (Google Advertising ID)

- Consent for iOS / Android advertising ID sharing (you can withdraw this consent through iOS / Android privacy settings for installed applications)

-Organizing contests, sweeptakes and surveys


-Contact details 

-Marketing preferences information about unsubscribing (if you unsubscribe from our mailing list)

-Data provided on the registration or survey form

- Contractual necessity if conclusion of contractual terms

- Otherwise legitimate interest of MuseScore to organise events

-For legal enforcement 


_Data necessary for law enforcement, litigation and authorities' requests (if any)

- Legitimate interest of MuseScore to defend its legal rights and interests


    1. We also collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location and other technical information. We may also collect information about how your device has interacted with our Website or App, including the pages accessed and links clicked.  

Collecting this information facilitates our online operations and ensures an efficient online experience for you. It enables us to better understand the visitors who come to our Website or App, where they come from, and what content on our Website or App is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Website and App to our visitors. 

Some of this information are collected using cookies and similar tracking technology, as explained further in our Cookie Notice which is available on Cookies Notice.

  1. Minors
    1. The Service we provide through the Website and the App is not intended for individuals below the age of 13. If you are under 13 years old, please do not use the Service. You may only use MuseScore if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of MuseScore has been provided to us.


  1. Who does MuseScore share your Personal Data with?
    1. We may disclose your Personal Data to the following categories of recipients:
        1. to our group companies for purposes consistent with this Notice. We take precautions to allow access to Personal Data only to those staff members who have a legitimate business need for access and with a contractual prohibition of using the Personal Data for any other purpose.
        2. to our third party vendors, services providers and partners who provide data processing services to us, or who otherwise process Personal Data for purposes that are described in this Notice or notified to you when we collect your Personal Data. The services these vendors provide to us are transaction services (e.g., fulfillment, billing, mailing, storage or delivery services), cloud storage, customer support, maintenance, database management, analytics, improvement of the Website's and App's features and advertising.
        3. to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
        4. to our auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under contractual prohibition of using the Personal Data for any other purpose. We share Personal Data with our external counsel. 
        5. to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Notice;
        6. to any other person if you have provided your prior consent to the disclosure.


  1. How we protect your privacy 
    1. We will process Personal Data in accordance with this Notice, as follows:
        1. Fairness: We will process Personal Data fairly. This means that we are transparent about how we process Personal Data and that we will process it in accordance with applicable law.
        2. Lawfulness: We will process Personal Data only on lawful grounds.
        3. Purpose limitation: We will process Personal Data for specified and legitimate purposes, and will not process it in a manner that is incompatible with those purposes, unless permitted by applicable data protection laws. 
        4. Data minimization: We will process Personal Data that is adequate, relevant and limited to what is necessary to achieve the purposes for which the data are processed. 
        5. Data accuracy: We take appropriate measures to ensure that the Personal Data that we hold about you is accurate, complete and, where necessary, kept up to date. However, it is also your responsibility to ensure that your Personal Data is kept as accurate, complete and current as possible by informing us promptly of any changes or errors. You should notify us of any changes to the Personal Data that we hold about you (e.g. new home address or change of name).
        6. Data security: We use appropriate technical and organisational measures to protect the Personal Data that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. Specific measures we use include to-date secure network architectures that contain firewalls and intrusion detection devices and backups. 
  2. Data storage, retention and deletion
    1. We retain Personal Data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).  
    2. When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
  3. Data storage and transfers of data
    1. All your personal data is stored on our servers in the European Economic Area (EEA). However, we use third party service providers and business partners who may be operating from outside the EEA and therefore, your data may be transferred to, or accessed from those countries.  
    2. We have put in place appropriate safeguards (which includes the European Commission’s Standard Contractual Clauses) to ensure that whenever your Personal Data is transferred outside the EEA to countries that are not deemed adequate by the European Commission, your Personal Data receives an adequate level of protection in accordance with the GDPR.
  4. Profiling 
    1. In some instances, we carry out profiling to better understand our users and their potential interests. However, profiling does not result in automated decisions being taken that legally affect you or similarly significantly affect you.
  5. Your data protection rights
    1. You have the following data protection rights:
        1. If you wish to access, correct, update or request deletion of your Personal Data, you can do so at any time by contacting via You can also correct your Personal Data by clicking on the My Profile tab.
        2. In addition, in certain circumstances, as stipulated in the applicable data protection legislation, you can object to processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data. Again, you can exercise these rights by contacting us using the following contact details: 
        3. If we have collected and process your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
        4. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. You can also access your profile page and modify your preferences.
        5. If you have a complaint or concern about how we are processing your Personal Data then we will endeavour to address such concern(s). If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)
    2. We respond to all requests we receive at via from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
  6. Linking to other websites
    1. The Website or App may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Data you submit whilst visiting these websites.  

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

  1. Updates to this Notice
    1. We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws. 
    2. You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice. 
  2. How to contact us
    1. If you have any questions or comments, or if you wish to exercise your data protection rights,  please contact us via 


13. Additional Information for California Consumers

13.1 The California Consumer Privacy Act (“CCPA”) provides California residents, referred to in the law as “consumers,” with rights to receive certain disclosures regarding the collection, use, and sharing of personal information, as well as rights to access and control personal information.  Certain information that we collect may be exempt from the CCPA because it is considered public information (because it is made available by a government entity) or covered by another federal privacy law, such as the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act. 

To the extent that we collect personal information about you that is subject to the CCPA, that information, our practices, and your rights are described below.

Right to information regarding the categories of personal information collected, sold, and disclosed: You have the right to obtain information regarding the categories of personal information we collect, sell, or disclose.  That information is provided in this Privacy Policy.